At Fit In Dress, we’re committed to making your shopping experience as effortless and enjoyable as wearing our size-inclusive beachwear, maternity styles, and summer essentials. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your Fit In Dress purchases as much as we do. If something isn’t quite right, our straightforward returns process makes it simple to exchange or return items.

Returns Policy Details

  • Return window: 15 days from receipt of your order
  • Condition: Items must be unworn, unwashed, with all original tags attached and in original packaging where possible
  • Proof of purchase: Required for all returns/exchanges

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimsuits, bikinis, and tankinis (unless faulty or not as described)
  • Items marked as final sale

How to Return or Exchange

  1. Contact Us: Email [email protected] with your order number and return details (see template below)
  2. Wait for Approval: Our team will respond within 2 business days with return authorization and instructions
  3. Package Items: Securely pack items in original packaging if possible
  4. Ship Your Return: Send to our return address (provided in authorization email) using a trackable service

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Timing: Processed within 5 business days of receiving your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price minus original shipping costs (unless return is due to our error)

Note: Your bank or credit card company may require additional time to process and post the refund to your account.

Exchange Process

  • We’ll ship your replacement once we receive and process your return
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fit In Dress Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange:

  • [Product Name] in [Size/Color]
  • [Reason for return/exchange]

For exchanges: I would like to exchange for: [Product Name] in [Size/Color]

Additional information: [Any other relevant details]

Thank you,

[Your Full Name]
[Your Email Address]

Need Help?

For any questions about shipping or returns, please contact our friendly customer service team:

  • Email: [email protected]
  • Postal Address: Fit In Dress Sales, 33 Eastham St, Lancaster, GB LA8E 4IR

We’re here to ensure your Fit In Dress experience is as comfortable and confident as our size-inclusive fashion!